Terms & Conditions
The Reservation Process —
Reservations can be made via our website or by telephone. Provisional reservations can be held for 48 hours, after which they will be cancelled automatically unless confirmed. A reservation is confirmed when we have received either a deposit payment or full payment (whichever is applicable). Any payment made by you is deemed to confirm acceptance of these Terms and Conditions. A 30% deposit is required to secure your booking with the balance due 8 weeks (56 days) prior to arrival. Reservations made less than 56 days prior to arrival require full payment to secure the booking.
Good Housekeeping Deposit —
A good housekeeping deposit (GHD) of £750 is due at the point you make your final balance payment. This will be refunded within 10 working days of your departure if there are no damages to the property.
Arrival and Departure —
Normal arrival time is 4pm and departure time is 10am.
Stag parties —
We do not accept stag parties and reserve the right to refuse admission to the property or to ask your group to vacate the property with immediate effect if you fail to adhere to this condition.
We welcome 3 small well behaved dogs.
The drury is non-smoking including the house, all grounds, and the games room.
Equipment and Facilities within the Property —
Please adhere to the special rules and requirements relating to the use of the hot tub. They are for your own safety and any failure to adhere to rules may result in a claim being made against the GHD. It is not acceptable to move furniture within the property. You are legally obliged to take all reasonable and proper care of the property and shall leave it in the same state of repair and condition as you found it. In the event of any damage to property or equipment during the stay, you must notify the house manager. You agree not to decorate walls or woodwork using drawing pins, sellotape, or blu-tac.
Problems or Complaints —
Please report any pre-existing damage noticed upon arrival within 24 hours. If any issues arise during your stay you must contact the house manager as soon as reasonably practicable for the issue to be investigated and, if required, to take any remedial action.
Use of Property and Your Responsibilities —
The drury sleeps 22 guests and this is the maximum overnight group size. We reserve the right to refuse admission to the property or to ask your group to vacate the property with immediate effect if you fail to adhere to this condition. The drury is to be used as holiday accommodation for you, or your organisation. It is not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy. No relationship of landlord and tenant is created, and no statutory security of tenure exists now or when the period of occupation ends.
Facilities and Services —
Interruption to services: We will make every effort to ensure that you enjoy a peaceful stay, however we cannot guarantee or be held responsible for any failure or interruption of, services including electricity, water or any damage to telephone, sky or terrestrial TV, broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in the immediate vicinity. Where we are made aware of such failure or interruption, we will endeavour to rectify such services within as soon as reasonably practicable.
We strongly recommend that you obtain holiday cancellation cover insurance.
We shall not, except if caused by our negligence or breach of these booking conditions, be under any liability to you or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract.
Force Majeure —
We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar events out of our control.
Cancellations and Amendments to Bookings by Client —
All cancellation requests must be received by email. We will try to resell your dates and if successful will repay any cancellation charge to you. Cancellation charges are as follows:
Cancellation > 56 days prior to the holiday date
– 30% of the total holiday cost
Cancellation 56 days or less prior to holiday date
– 100% of the total holiday cost
If we are unable to sell the cancelled period then all monies paid will be forfeit and for this reason, we strongly advise clients to obtain their own holiday cancellation insurance.
Cancellations by Owner —
In the highly unlikely event that due to circumstances outside of our control we have to cancel your booking then we will refund all monies paid by you to us. We cannot be held liable for any additional costs incurred by you or your party (such as travel). We recommend that you take out holiday insurance to ensure against any losses incurred.